Cancellation Policy for Dawit Assefa, L.Ac, MAOM

Booking an appointment means you have read and agreed to the following policy.

Thank you for trusting your health and wellness to with us – we appreciate your business. An appointment at our center is viewed as a commitment between our therapist(s) and patient. We respect your time and ask you to do the same for ours.

Cancellation Policy:

We request 48 hours’ notice for all rescheduled appointments and cancellations; due to the nature and size of our business we REQUIRE 24 hours’ notice in order to not accrue a forfeiture fee. While we understand that situations come up and emergencies happen, we do not double-book the schedule and late cancellations and missed appointments greatly impact our business.

Fees for missed appointments:

You may cancel or change your appointment up to 24 hours in advance of your treatment via phone or email. For changes or cancellations less than 24 hours in advance, you will be charged a forfeiture fee of 100% the cost of the service. 

Late cancellations and missed appointments are NOT billable to your insurance regardless of your benefit coverage – you are required to place a credit card on file when booking. Also please note that treatment time is not extended for late arrivals. Thank you for understanding.